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Step-by-step instructions for, in Power Apps, installing and configuring the Help Desk sample for canvas apps.

Estimated time to complete these steps: 10-15 minutes

Tip

For a demonstration of installation and setup process, watch this video.

Overview of the sample

Help Desk provides a user-friendly experience to connect end users with support professionals. Quickly find answers to your most important questions, track progress of open tickets, and review details of previous requests. This app requires a small amount of setup to make it your own.

Free Scratch Ticket App Games

Tip

For an end-to-end demonstration of how to use the Help Desk sample app, watch this video.

Prerequisites

• Sign up for Power Apps.
• Must have a valid SharePoint Online license and permission to create lists.

Create the HelpDesk SharePoint list

This list stores the Help Desk tickets.

1. Open a web browser.

2. Go to the SharePoint site where you want to create the HelpDesk list.

3. Sign in with an account that has permission to create lists.

4. Select the gear icon in the top-right portion of the web page.

5. Select Add an app.

6. In the Find an app textbox, enter Custom.

7. Select the search icon.

8. Select the Custom List app.

9. In the Name textbox, enter HelpDesk.

   Important

   If you choose a different name for the list make sure you write it down because you will need to substitute it for HelpDesk everywhere you see it during the installation and configuration process.

10. Select Create.

Create Description column

1. Select the ellipsis next to the HelpDesk list and select Settings.
2. Select Create column.
3. In the Column name textbox, enter Description.
4. In the type of information in this column is radio button list, select Multiple lines of text.
5. In the Require that this column contains information radio button list, select Yes.
6. In the Specify the type of text to allow radio button list, select Plain text.
7. Select OK.

Create Category column

1. Select Create column.
2. In the Column name textbox, enter Category.
3. In the type of information in this column is radio button list, select Choice.
4. In the Type each choice on a separate line textbox enter the following values, each on a separate line:
   • LAPTOP / PC equipment issue
   • LAPTOP / PC software issue
5. In the Enforce unique values radio button list, select No.
6. In the Display choices using radio button list, select Drop-down Menu.
7. In the Default value textbox, enter LAPTOP / PC equipment issue.
8. Select OK.

Create PercentComplete column

1. Select Create column.
2. In the Column name textbox, enter PercentComplete.
3. In the Type of information in this column is radio button list, select Number (1, 10, 100).
4. In the Require that this column contains information radio button list, select No.
5. Select OK.

Create Priority column

1. Select Create column.
2. In the Column name textbox, enter Priority.
3. In the Type of information in this column is radio button list, select Choice.
4. In the Type each choice on a separate line textbox enter the following values, each on a separate line:
   • HIGH
   • MEDIUM
   • LOW
5. In the Enforce unique values radio button list, select No.
6. In the Display choices using radio button list, select Drop-down Menu.
7. In the Default value textbox, enter LOW.
8. Select OK.

Create TaskStatus column

1. Select Create column.
2. In the Column name textbox, enter TaskStatus.
3. In the type of information in this column is radio button list, select Choice.
4. In the Type each choice on a separate line textbox enter the following values, each on a separate line:
   • NOT STARTED
   • IN PROGRESS
   • COMPLETED
   • DEFERRED
   • WAITING ON CSR
5. In the Enforce unique values radio button list, select No.
6. In the Display choices using radio button list, select Drop-down Menu.
7. In the Default value textbox, enter NOT STARTED.
8. Select OK.

Create AssignedTo column

1. Select Create column.
2. In the Column name textbox, enter AssignedTo.
3. In the type of information in this column is radio button list, select Person or Group.
4. In the Require that this column contains information radio button list, select No.
5. In the Allow multiple selections radio button list, select NO.
6. Select OK.

Edit 'Title' column

1. Select the Title column link.
2. In the Require that this column contains information radio button list, select No.
3. Select OK.

Download the app

1. Download the Power Apps package and save it to your machine.

Create connections

1. Sign in to Power Apps.
2. Sign in by providing the same credentials that you used to sign up.
3. In the menu on the left, select Data then Connections.

Create Office 365 Outlook connection

1. Select + New connection.
2. In the Search textbox, enter Office 365 Outlook.
3. Select Office 365 Outlook in the list.
4. Select Create.
5. In the popup window, select the account you logged in with.

Create SharePoint connection

1. Select + New connection.
2. In the Search textbox, enter SharePoint.
3. Select SharePoint in the list.
4. Select Create.
5. In the popup window, select the account you logged in with.

Create Office 365 Users connection

1. Select + New connection.
2. In the Search textbox, enter office 365 users.
3. Select Office 365 Users in the list.
4. Select Create.
5. In the popup window, select the account you logged in with.

Import the app

1. Sign in to Power Apps.

2. Sign in by providing the same credentials that you used to sign up.

3. In the menu on the left, select Apps.

4. Select Import package(preview).

5. Select the Upload button and select the package that you downloaded in the previous steps.

6. For the App and Flow resource types, set IMPORT SETUP to Create as new.

7. For the SharePoint and Outlook connections, set IMPORT SETUP to Select during import.

8. Select the red icon for the SharePoint Connection.

9. In the connections list, select the item with your username.

10. Select Save.

11. Select the red icon for the Office 365 Outlook Connection.

12. In the connections list, select the item with your username.

13. Select Save.

14. Select Import and wait until the process is complete.

Configure the app to use the SharePoint list

1. Under Next steps, select Open app.

2. Select Allow when prompted for permission.

Delete connections

1. On the View tab, select Data sources.

2. In the Data pane, select the ellipsis (...) next to HelpDesk, and then select Remove.

HelpDesk list

1. On the View tab, select Data sources.

2. In the Data pane, select Add data source.

3. Select the SharePoint connection created earlier.

4. In the Recent sites list, select the SharePoint site where you created the HelpDesk List.

   Tip

   If the site doesn't appear in the list, type or paste the URL to the SharePoint site in the textbox, and then select Go.

5. Select the HelpDesk list. You can also use the search box and enter Helpdesk to filter the results.

6. Select the checkbox next to HelpDesk, and then select Connect.

Update admin list

1. Select App from the tree view.

2. Select OnStart in the top dropdown property list.

3. Expand the formula window and find the AdminList collection.

4. Replace user@microsoft.com with your HelpDesk administrator(s).

   Tip

   If you have more than one administrator, use a comma to delimit the list of administrators. Example:'admin1@microsoft.com','admin2@microsoft.com'.To ensure the addresses in the AdminList match the format Power Apps expects, selectView > Variables > Global > MyProfile and look at the 'Mail' column to see the expected email format.

5. Select File > Save > Publish > Publish this version to save and publish the app.

Modify the flow

1. Sign in to Power Apps.

2. Select Flows from left pane.

3. Next to the HelpDeskFlow Flow, select the pencil icon to edit the flow.

4. Expand the Get items action.

5. Change the Site Address and List Name to match the HelpDesk SharePoint list you created.

6. Expand Apply to each action.

7. Expand Switch.

8. Expand the NOT STARTED case.

9. Expand the Case not started notification action.

10. Change the To to match the HelpDesk admin email.

11. Select Save to save the changes to the flow.

Play the app

1. Sign in to Power Apps.

2. Select the Help Desk Tickets app to play.

Tip

Watch this video to see how to use the Help Desk Tickets sample app.

Next steps

See also

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Everybody loves the excitement of grabbing a scratch off ticket from the local gas station, convenient store, or grocery store. If you’re here, you’ve probably sat there in your car, quarter in hand, enjoying the excitement of hoping to win big. But did you know that you can get that same rush by playing online scratch offs? Whether you’re playing with a scratch off app or with an online casino offering scratchers, you have the ability to play, feel the rush, and hopefully win big! Below we have included our list of the best scratch off apps to win real money.

Real Money Scratch Off Apps vs. Online Casinos With Scratchers

When it comes to playing scratch offs on your phone or online, you actually have a choice regarding where you play. There are two categories of places where you can play scratch offs — scratch off apps and online casinos that offer scratch off tickets (sometimes referred to as scratchers). Let’s take a look at both of these options so you can fully understand the differences and can choose the right place to play online scratch off tickets for real money for you.

Scratch Off Apps That Pay Real Money

If you’ve gone into the Apple or Android store, you’ve probably seen a lot of scratch off apps offering you the chance to play your favorite games from your phone and win real money. Both of those statements are true, but it’s not the same as buying a scratch off ticket from the local gas station. Here’s why.

First, yes, you can 100% play your favorite scratch off ticket games from your phone or tablet with these apps. It’s going to feel relatively similar except that you will be scratching with your finger instead of with a quarter, and you won’t get all that weird gray stuff all over your lap. That’s a big plus.

Free Lottery Ticket Scanner App

Where things get a little different, though, is when it comes to how you win real money with scratch off apps. You see, you are not actually purchasing these scratch off tickets within the app. You might be paying to download the app (though most are free), but you are not purchasing the tickets you get to scratch. You still have the ability to win money, but it’s going to be in a jackpot sense or by accumulating points to win prizes.

If you’ve ever used a social casino app before (like the ones you see on Facebook), this is the same concept. You can still win real money, but it’s not going to be anything major. Online scratch off apps are more about having fun playing the games and have very little to do with gambling.

When it comes to playing scratch offs online, lottery scratch off apps for iPhone or Android are great for those of you that just want to play for fun and don’t really need the gambling aspect of things to get your juices flowing. We’re guessing for a lot of you, though, that’s not ideally what you’re looking for. What you’re most likely looking for is the other type of online scratch offs that we’re going to cover in the next section.

Online Casinos Offering Scratchers

The second type of online scratch offs is the one that you can find at online casinos. Yes, you can still play these from your phone or tablet just like with the mobile scratch off apps, except you’re just not going to be downloading them from the app store. You will need to go to a mobile-friendly online casino that offers scratch offs to play these games. The links that we provided at the top of the page all go to sites where you can play scratch offs from your phone, tablet, or from your desktop or laptop computer.

Technically and user-experience speaking, these are going to look exactly the same as what you get from using a scratch off app. You’ll have access to the same games you love, and you’ll still get the ability to do the scratching yourself without getting the weird gray stuff all over your lap.

Where things get different, though, is in regards to how the tickets work and how you can win money. With an online casino offering scratchers, you are actually purchasing each ticket just like you would in the local gas station. This means, though, you also have the same potential of winning big money just like with the tickets you’d buy in person. The only difference is your winning tickets are paid instantly; you don’t have to go down to the lottery office to cash them in.

If you’re looking to get the same experience online that you get with scratch off tickets in person, this is the route you are going to want to go. All of the links at the top of the page point to this type of online casinos as we feel this is the most authentic option out there. It’s also the option that allows you to win big money just like you would be able to in person.

Can I Win Real Money Playing on Scratch Off Apps?

Free Scratch Ticket Application

As we just covered in the last section, you can certainly win real money playing online scratch offs and using scratch apps from your phone or tablet. But the amount you can win will vary based on which of those two methods you choose. If you choose to play on scratch off apps that you can download from the app store, you’re going to be limited on how much money you can make. You won’t be paying for the tickets, but you’ll be severely limited on the amount you can win. These are much like social casinos where the focus is on fun and entertainment, but you can make a few bucks here and there if you’re lucky. Most of this money comes from the fact that these iPhone scratch off apps and Android scratch off apps are pumping ads in your face and then giving you a little bit of the money they make from selling those ads.

When you play scratchers online at real money online casinos, you absolutely have the ability to make some serious real money. You have the potential to make just as much as you do with the scratchers that you buy in person. In fact, because of the savings from not having to print tickets, distribute them, and track manually, you sometimes are given even better odds of winning when you scratch online!

So, the bottom line is that yes, you can make real money with scratch off apps and with online casinos offering scratch off tickets. If you don’t want to pay for tickets and don’t care about winning much money, go with a scratch off app from the app store. If you want to gamble and have a chance to win big, choose one of the scratch off casinos we’ve linked for you at the top of the page.

Benefits of Online Scratch Off Tickets vs In-Person Tickets

If you’re considering giving online scratch off tickets a try, we wanted to give you some of the benefits that you would enjoy over playing in person. It’s important to note that for this section, we are only talking about the online scratch off tickets that you can get at online casino sites. We are disregarding the lottery scratch off apps you can get from the app store because they are more of a social entertainment piece and we are talking about gambling here.

Cash in Winning Tickets Immediately

Ever have that “free ticket” winner that sat in your car or on your nightstand for months and maybe never got turned in? Or did you win a little too much money, and your local gas station can’t pay you, so you have to go to the lottery office? (That’s not a bad problem to have.) Well, all of that goes away when you play online. You’re able to cash in your winning tickets immediately without having to leave the house. This means that if you win a free ticket, you can get that free ticket right away and play again without having to wait to get back to the store. The convenience factor of this is definitely a huge positive you should be well aware of.

Increased Odds of Winning on Some Real Money Scratch Off Apps

While not the case everywhere, some of the online scratch off sites actually give you better odds of winning than you would get purchasing a ticket in person. The reason for this is that it costs the company significantly less to provide the games to you. They don’t have to pay printers, delivery trucks, or even state lottery personnel to collect and process the winning tickets. Instead of being greedy and just pocketing these savings, a lot of the top scratch off casinos online spin that money right back around and give you better odds of winning!

More Scratch Off Game Options

If you’ve ever gone to multiple gas stations to look at scratch off tickets, you’ve probably seen that the options vary. You’ve also probably run into a few times when they were out of your favorite ticket. None of these things happen when you use mobile scratch off apps. You’re going to have literally every option you’ve ever seen available as well as some you probably didn’t even know existed. Additionally, they are able to “print” new tickets instantly as everything is done digitally, so you’ll never be left having to figure out a substitute when they don’t have what you want to play.

No Scratch Crud!

This might sound like a silly benefit to people who have never used scratch offs in real life before. If you have, though, you know what we are talking about. Whenever you scratch off a ticket in person, you get all that left-over silver residue all over your lap and your clothes. If you use a lot of scratch off tickets like us, the floorboard of your car probably looks like a scratch off ticket graveyard as well. When you use lottery scratcher apps, you still get the fun and excitement of scratching but without the trashed tickets on your floor and the scratch crud all over the place.

Get Started Playing on Real Money Scratch Off Apps Now!

Online scratch off action is only a few minutes away. Select one of the best scratch off apps online we recommended at the top of the page, then select one of the specific tickets you’re looking to play. You’ll be taken to one of the top online casinos where you can create your free account and try out real scratch off tickets apps for free. If you like what you see, you can make a deposit, and you’ll be playing with the chance of winning real money in no time!